Orchid Solutions
Customer Service Training
The Yellow Orchid
Delivering quality customer service is the hallmark for any successful business and is important to keep your customers coming back. We will assist in training your staff in the tenets of quality customer care. Our mission is to create relationships, not just transactions.
Our Clients: Small to medium sized businesses who interface regularly with the public.
Challenges:
- Are you a Business owner/manager who feels frustrated that your staff lack consistent service skills?
- Are you noticing customer complaints, lost repeat business, or staff who don’t know how to represent the company professionally?
- Do you need simple, practical training that builds staff confidence and improves client interactions?
Services
- Understanding & Delivering Quality Customer Care
- The Internal & External Customer
- Telephone Etiquette
- & much more
Content Delivery: workshop style, in-person, highly interactive
Delivery Options:
- 1 day - 3 hour high level session
- 1 day - 6 hour more detailed session + refreshments
- 4 weeks - 3 hour in depth sessions
- ongoing training, based on specific needs
Minimum Group Size is 10 persons
Investment: Estimate XCD $85 - $150 per person, per session. A deposit of XCD $500 will be required.
Personal Financial & Debt Management
The Green Orchid
For groups, up to 30 participants at a time, the goal is to offer practical guidance to better understand financial concepts and improve management of personal/small business finances.
Our Clients: small business organizations, adolescents, recent graduates and community groups.
Your Challenges:
- Do you feel unprepared or anxious about handling money?
- Are you earning for the first time or running a small business, but don’t know how to budget, save, or track expenses and want some insight on creating wealth?
- Do you need basic, accessible financial guidance without it being too complicated?
Our Solutions:
- Understanding Personal Finance
- Developing your Financial Plan
- Understanding Wealth Creation
- Practical Hands on exercises
- & more
Content Delivery: highly interactive presentations, workshop style
Duration: 1-day 2 hour sessions, ongoing as needed
Minimum of 10 persons required for group sessions.
1:1 Consultations available.
Investment: Estimate XCD $100 per person (group), XCD $300 (individual)
Boutique Destination Events Consultation & Coordination
The Scarlett Orchidea (Red Orchid)
Turn your special occasion into a memorable destination experience. Think elopements, engagements, vow renewals, anniversaries, birthdays or other special milestone. Let us help you plan.
Our Clients: individuals living abroad who require on the ground assistance in executing their celebratory event in Antigua and Barbuda.
Your Challenges:
- Are you a Group or individual planning a celebration event in Antigua and Barbuda who feels overwhelmed planning from afar?
- Are you unsure about vendors, activities, or how to create a stress-free, memorable event?
- Do you need someone with local insight and connections to create this event?
Our Solutions:
- Event Consultation
- Site Visits
- Planning & Coordination
- Vendor Bookings + Management
Investment: Billed per hours worked. Estimate XCD $100 per hour. A deposit of XCD $500 will be required.
Corporate Event Planning & Coordination
The Orange Orchid
From initial concept to execution, we help to ensure that your corporate events; retreats, team-building getaways, meetings & workshops, hosting no more than 60 persons, are well-planned and run smoothly.
Our Clients: Organisations or groups who wish to host a corporate event in Antigua and Barbuda and require the services of a local planner.
Your Challenges:
- Do you feel stressed about coordinating logistics in a country you don’t know?
- Are you worrying about finding reliable venues, vendors, and managing local details?
- Do you need an on-the-ground partner to make your event smooth and professional?
Our Solutions
- Concept consultations
- Site visits and Venue set-up
- Vendor Coordination and Management
- Month and Day -of Coordination
Investment: Varies according to scope of work and billed per hours worked. Estimate about $125 per hour. A deposit of XCD $500 will be required.